Support
A human reads every email.
Email us at support@altev.tech — couples, guests, and planners welcome. We triage within 24 hours; wedding-day urgencies jump the queue.
What to include
Your wedding address (the page link name), what happened, and what you expected. Couples asking about deletion: include the closure reference from Settings → Delete wedding. A screenshot of what you see helps.
What to never send
Never paste your invite link, sign-in codes, or payment details — support cannot use them, and we delete them on sight. Lost your invite link? Ask the couple for a fresh one; we cannot reissue tokens by email. Billing disputes go to the App Store or Google Play; we only reconcile what the store tells us.
Wedding-day urgent?
Put “wedding day” in the subject line — ceremony-day outages, wrong time or venue showing, or a broken guest link get immediate attention.